Services

Luminex Industrial-Grade UAV Accessories
Full-Lifecycle Services

Professional & Hassle-Free, Win-Win Cooperation | High-Quality Accessories + Premium Services, Ensuring Safe Flights Every Time.
1700+ UAV industry project delivery experiences, 90+ International PMP-certified project management team members, 7×24 Global Technical Support & Emergency Response, Technical certifications covering 7 major UAV application fields

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Bulk Order Delivery Services

Service Scope：Full lineup of UAV accessories.
Core Capabilities：
  • Mass production: 30,000 units monthly for bulk orders
  • Custom R&D: 7–15-day sample delivery, pilot and volume production
  • Digital full-process control with real-time order tracking
  • Stable supply chain via raw material reserves and multi-supplier backup
Delivery：Standard parts in 48 hours; customized items delivered on contract schedule

7×24 Global Technical Support Services​

Global Hotline：+86 134 7686 0488
Multi-channel Support：
  • 7×24 smart customer service for daily consultation
  • 15-min work order response with traceable progress
  • Remote video support to solve most technical issues
VIP Service：One-on-one manager & engineer, round-the-clock exclusive support

Industry Technology Empowerment Services

Official Certification：Authorized MOE AIoT-1+X UAV technical certification center.
Core Training Areas：UAV flight control, power matching, gimbal calibration, battery maintenance, fault diagnosis, system integration & safe flight.
Main Services:
  • Custom enterprise in-house technical training
  • Authorized professional certification exams
  • Certified UAV talent placement
Value Advantages：Cut training costs, boost team O&M capacity and lower flight risks.

Value-Added Operation and Maintenance Guarantee Services

Overview：One-stop UAV O&M services to build a high-value industrial cooperation ecosystem.
Core Services：
  • 24/7 premium spare parts replacement with national warehouse coverage
  • On-site engineer support for daily inspection, maintenance and emergency troubleshooting
  • All-in-one UAV full-machine repair, parts replacement and debugging
  • Flexible tiered O&M service upgrades
  • Used parts recycling & refurbishment to cut operating costs

Standardized Service Process

1

Requirement Consultation

Instant response

2

Dedicated Connection

within 1 hour

3

Sample Delivery

Fast dispatch

4

Quotation Plan

within 3 WD

5

Contract Signing

Digital / Paper

6

Order Production

Quality control

7

Logistics Distribution

Real-time tracking

8

Acceptance Confirmation

Final sign-off

UAV Industry Service Guarantee Commitments

Quality Guarantee

Rigorously flight-tested, 6-month warranty, Free replacement for non-human damage.

Delivery Guarantee

Compensation as per contract agreement for delayed delivery; urgent orders are prioritized.

Safety Guarantee

All products comply with industry safety standards; full inspection reports & certification certificates provided.

Lifetime Guarantee

Lifetime technical support & regular follow-ups to optimize experience.

UAV Industry Service Guarantee Commitments

Product Compatibility Testing Service

Provide free accessory compatibility testing to ensure that the accessories purchased by customers perfectly match their existing UAV systems.

Emergency Spare Parts Reserve Service

Provide exclusive emergency spare parts warehouses for key clients, pre-stocking commonly used accessories to ensure rapid replacement in case of sudden faults.

UAV System Integration Service

Provide one-stop services including accessory selection, system integration, and complete machine debugging to help customers quickly create customized UAV solutions.

Frequently Asked Questions (FAQs)

Q

Which brands of UAVs are your accessories compatible with?​

A

Our accessories are fully compatible with mainstream global UAV brands, including DJI, Autel, XAG, Feima, Zongheng, etc. We also support adaptation needs for niche brands and customized models.

Q

How long does it take to apply for samples?

A

We commit to completing sample review and outbound delivery within 24 working hours. For domestic orders, delivery takes 1-3 working days; for international orders, delivery usually takes 5-10 working days depending on the destination.

Q

What is the price for bulk procurement?

A

The reference price for bulk procurement of standard accessories is USD 400 per set. The final price will be subject to tiered discounts based on your procurement volume, specific model, and customization requirements—larger volume means better price.

Q

How to handle faults during the warranty period?

A

For non-human faults of products within the warranty period, we will arrange engineer remote technical support immediately; if the issue cannot be resolved remotely, we will send a brand-new replacement product first, and then you can return the faulty product. We bear all shipping costs throughout the process to minimize your downtime losses.

Q

Can you provide customized accessories?

A

Yes. We have a professional R&D team that can provide comprehensive customization services for appearance, functions, materials, interfaces, etc., based on your actual usage scenarios to meet your personalized needs.

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